Effective Management
Course Outline
Lesson 1: Developing as a Manager
Topic 1A: The Role of an Effective Manager
Topic 1B: Personal Skills Development
Lesson 2: Communicating Successfully
Topic 2A: Speak Without Talking
Topic 2B: Manage Better By Listening
Topic 2C: Assert to Achieve
Lesson 3: Creating Successful Solutions
Topic 3A: Identify the Core Problem
Topic 3B: Solve Problems Creatively
Topic 3C: Implement Solutions Decisively
Lesson 4: Empowering Your Workgroup
Topic 4A: Delegate For Results
Topic 4B: Coach for Achievement
Topic 4C: Evaluate Staff Performance
Lesson 5: Cultivating Great Teams
Topic 5A: Create an Invincible Team
Topic 5B: Inspire Team Success
Topic 5C: Team Briefings for Success
Topic 5D: Resolve Conflicts Positively