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Managing the Outsourced Organization

Strategic Course Goals and Objectives:
• Describe the new organizational environment
• Identify the challenges of managing for outcomes and managing distant employees and vendors
• Describe the tools and methods for specifying the necessary outcomes and creating the legal framework for managing
• Identify best practices in outsourcing and managing distant employees and vendors
• Apply relevant tools from project management that can help manage the transitions involved
• Engage the participant in exercises designed to improve their ability to apply these concepts and skills
• Improve the capacity of managers to create good outcomes and results in the new workplace
• Allow participants to apply the skills and concepts to case studies and their own workplace
• Improve the ability of managers to create workable, long-term relationships with vendors and distant employees
Course Outline:
Day 1:
• Module 1: Introduction to the workshop
• Module 2: The changing workplace and changing face of management
• Module3: The challenges of outcome management: identifying and defining clear outcomes
• Module 4: Performance management and vendor and partner motivations
• Module 5: Using project management to create effective transitions
Day 2:
• Module 6: The legal framework for managing outsourcing and outcomes
• Module 7: Service level agreements and statements of work
• Module 8: Managing expectations, resolving conflict and creating win-win relationships
• Module 9: Managing changes in the agreements
• Module 10: Capstone exercise