Instructor Led Training

ITIL® Intermediate: Release, Control, and Validation

• Individuals who have attained and have a proof of one of the following certifications:
o V3 ITIL® Foundation certificate in Service Management; OR
o V2 Foundation plus the V3 Foundation Bridge certificate;

It is also strongly recommended that course participants:
• Possess 2 to 4 years professional experience working in IT Service Management
• Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
• Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
o Change management
o Release management
o Configuration management
o Service evaluation and quality assurance
o Knowledge management
o Service validation and testing