ITIL® Intermediate: Planning, Protection, and Optimization
• Course candidates must already hold the ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
• Additionally, it is strongly recommended that candidates demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimization management of their own business environment; and
• Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
o Capacity Management Process
o Availability Management Process
o IT Service Continuity Management (ITSCM) Process
o Information Security Management Process
o Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization
To be eligible for the examination leading to an accredited ITIL® Certificate in Planning, Protection and Optimization, the candidate must complete the following requirements:
At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this program, as part of a formal, approved training course/scheme
• Hold the ITIL® V3 Foundation Certificate in IT Service Management or ITIL® V2 Foundation plus the bridging certificate
• It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance publications and in particular, the Service Design publication
• There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable