Instructor Led Training

ITIL® Intermediate: Operational Support and Analysis

• Individuals who have attained and have a proof of one of the following certifications:
o V3 ITIL® Foundation certificate in Service Management; OR
o V2 Foundation plus the V3 Foundation Bridge certificate;

It is also strongly recommended that course participants:
• Possess 2 to 4 years professional experience working in IT Service Management
• Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
o Event Management Process
o Incident Management Process
o Request Fulfillment Process
o Problem Management Process
o Access Management Process
o Service Desk
o Technical Management
o IT Operations Management
o Application Management