ITIL® V3 Foundation Program Certification Program
Module 1: Introduction
•ITIL beginnings
•IT Service Management
•Governance
•Good Practice
Module 2: Service Management as a Practice
•Service Management
•Functions and Roles
•Processes
•RACI
Module 3: The Service Lifecycle
•Lifecycle Approach
•Core Publications and 5 stages of the lifecycle
Module 4: Service Strategy
•Goals and key concepts
•Processes
Module 5: Service Design
•Goals and key concepts
•Processes
Module 6: Service Transition
•Goals and key concepts
•Processes
Module 7: Service Operation
•Goals and key concepts
•Processes
•Functions
Module 8: Continual Service Improvement
•Goals and key concepts
•Processes
Module 9: Technology and Automation Support
•Integrated Tool
•Tool Requirements and Selection
•Service Automation
Module 10: Practice Exam 1
•Official Sample Exam
•Review of results with answers rational
Module 11: Review
•Review of key concepts
Module 12: Practice Exam 2
•Official Sample Exam
•Review of results with answers rational
Module 13: Official Exam
•Official ITIL Foundations Certification Exam
•Exam Session is Proctored