ITIL® Service Management Essentials
Course Content
Lesson 1: Introduction to Service Management and ITIL
Topic 1A: Introduce IT Service Management
Topic 1B: Introduce ITIL Infrastructure Library publications
Topic 1C: Introduce ITIL Industry
Lesson 2: ITIL Concepts and Terminology
Topic 2A: Service Level Management
Topic 2B: Financial Management for IT Services
Topic 2C: Service Desk
Lesson 3: ITIL Concepts and Terminology
Topic 3A: Incident Management
Topic 3B: Problem Management
Topic 3C: Configuration Management
Lesson 4: ITIL Concepts and Terminology
Topic 4A: Change Management
Topic 4B: Release Management
Topic 4C: Capacity Management
Lesson 5: ITIL Concepts and Terminology
Topic 5A: Availability Management
Topic 5B: Security Management
Topic 5C: IT Service Continuity Management
Lesson 6: ITIL Summary
Topic 6A: ITIL Program Summary
Topic 6B: ITIL Foundations Certification Exam Preparation Lesson