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Cisco ICM Product Training Part 2 (ICMPT2)

After completing this course the student should be able to:
Demonstrate an overall understanding of ICM system and environment.
Demonstrate an overall understanding of ICM Processes
Use the ICM tools for basic System Administration and troubleshooting.
Install the software for ICM in a duplexed Enterprise ICM environment.
Configure and script the ICM to support Business Rules.
Perform basic troubleshooting and monitor the ICM system.
Course Introduction
Architecture and Deployment
Lab Design
Lab Software
Building an ICM Instance
ICM Monitoring and Troubleshooting