Call Center

IPCCE IP Contact Center Enterprise and Unified IP IVR Deployment

After completing this course the student should be able to:
• Explain the IPCC solution concept, components, and interaction of components
• Identify new features in IPCC 7.0
• Describe IPCC deployment models and their issues
• Determining IPCC queing and routing client options
• Design an System IPCC lab and production system
• Install, configure, test, and maintain IPCC components
• Design IPCC call flows
• Creating IPCC script
• Use Cisco's standard IPCC deployment tools
• Troubleshoot the IPCC solution set
• IP Contact Centers & Routing
• IPCC Components and Concepts
• IPCC 7.0 Routing
• IPCC Deployment Planning
• Enterprise IPCC vs System IPCC