Call Center

UCCXA Unified Contact Center Express Advanced

• Advanced scripting
• Agent Desktop Interface
• Desktop Administrator
• Third Party applications/web based applications
• Scripting and Subsystem management
• Session management Review
• Build Common Utilities (Lecture / Lab)
• Basic ACD Routing
• Common / Good Practices
• Database Setup / Steps
• More ACD Routing
• Advanced ACD Routing
• Advanced ACD Callback Options
• Advanced Database Configuration
• Agent Desktop Configuration